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1. #GARTNER HYPE CYCLE ROBOTIC PROCESS AUTOMATION FULL#
2. #GARTNER HYPE CYCLE ROBOTIC PROCESS AUTOMATION SOFTWARE#
3. #GARTNER HYPE CYCLE ROBOTIC PROCESS AUTOMATION FREE#

We spend around 10 to 15 hours on site with the aim of identifying at least 10 business processes, across different business units, that are prime candidates for automation. So once the initial higher-level meetings are done, we will sit down with team leaders and frontline staff to understand what they do, and ask them questions like: What do you hate doing? What tasks take up too much of your time? What do you really want to do with your day?Īrmed with this kind of information we can identify the routine and repetitive work that staff feel is holding them back from being more productive. However, because replicating every mouse click and keyboard input is effectively what RPA is, we need that level of detail. Even frontline managers, because they are one or two steps removed from performing these tasks themselves, do not understand processes down to the level of every mouse click and keyboard input. They do not necessarily know exactly what is happening on day-to-day basis at the level of basic business processes. In our experience, executive teams are focussed on their large-scale business challenges and upcoming initiatives. Step 3: What do you hate doing and what would you rather do instead? What’s more, everyone involved in the consultation needs to understand that the RPA robots are not intended to replace them but rather to save them time so they can focus on more productive and interesting work.

#GARTNER HYPE CYCLE ROBOTIC PROCESS AUTOMATION FREE#

Are they, for example, looking to cut costs as much as possible, free up staff for higher value tasks, extend the lifecycle of legacy business systems, or grow the business by enabling new and faster ways of accomplishing things?įinally, the discovery process will only uncover the best time and money saving opportunities if we are allowed unfettered access to the business, including the frontline staff who currently perform the tasks that end up getting automated.įor this to happen the senior management team as well as line managers and team leaders need to be comfortable with us having that level of access. Secondly, we need to find out what the executive team’s broad business objectives are.

#GARTNER HYPE CYCLE ROBOTIC PROCESS AUTOMATION FULL#

Firstly, a project of this transformative nature is only going to work if it has the full support and sponsorship of senior management. The purpose of this session is to establish a number of important principles. The RPA discovery journey with Sherpa Works starts with a kick-off meeting with your executive team.

#GARTNER HYPE CYCLE ROBOTIC PROCESS AUTOMATION SOFTWARE#

Which means you don’t need to change a line of code in your existing software or replace any hardware. RPA robots work with an organisation’s existing software and systems, accessing them and using them in much the same way your human staff do. Instead, your people can apply their powerful minds to other tasks that computers don’t do so well, such as problem solving, relationship building, and creative thinking. The idea is not to replace human beings but to free them up from this type of tedious ‘unthinking’ work, which computers do much faster and more accurately.

Examples include copying data from one system to another, processing orders and transactions, gathering and checking data for reports, collating and sending information from one place to another, preparing and sending documents, and the thousands of other small, daily tasks that keep the gears of business turning.

RPA is using software robots to fully or semi-automate routine and repetitive computer processes that otherwise humans have to do. Here’s an outline of what that journey looks like with Sherpa Works. What’s called for is an expert guide who knows the full capabilities of the technology and can assess which areas of your business would benefit from it, along with some quantitative and qualitative predictions of the impact of doing the work. While it will hopefully be a worthwhile journey, it doesn’t have to take long, and you don’t have to undertake it on your own. Identifying the opportunities in your own business means embarking on a journey of discovery. It means businesses are now finding that RPA delivers on its promises.īut just because there are lots of case studies out there showing RPA working for other businesses, doesn’t mean it will work for you.Įvery business, every department, and every process is different. RPA (Robotic Process Automation) has gone in just a few years from new kid on the block, to being over-hyped, to what Gartner in its annual hype cycle calls the “plateau of productivity”. While it took centuries to find any practical applications for electricity, for example, these days things move a little faster. With any new technology, half the battle is figuring out what you can do with it.